Terms of use

In order to use the online store of “Perlaboxlv” Ltd, registration number 44103138945, legal address Riga, Sliezu street 29-9, LV-1005, (hereinafter – the SELLER) on the website www.perlabox.eu and/or make purchases there, the BUYER (natural person or authorized representative of a legal entity) must get acquainted with and accept the set of purchase terms offered by the SELLER (hereinafter – the Terms) before making the purchase.



1.1.1. In accordance with these Terms, the SELLER sells goods placed on the SELLER’s website www.perlabox.eu (hereinafter – ONLINE STORE). The BUYER purchases the product according to the assortment, which he/she indicates in the order made in the ONLINE STORE’s website in English, Latvian or Russian (hereinafter – ORDER) and accepts it.

1.1.2. Ownership of the product passes to the BUYER on the day of full payment and receipt of the purchase price.

1.1.3. To communicate with the BUYER, the SELLER uses e-mail address and/or mobile phone number provided by the BUYER when registering. All notices delivered to the BUYER to the e-mail address and telephone number specified in the order shall be deemed received.

1.1.4. The images of the goods displayed in the ONLINE STORE are as close as possible to reality, however, they may differ from the offered product. In order to clarify the characteristics of the product or to avoid confusion caused or related to its ordering, as well as to avoid misunderstandings, the BUYER has the right and opportunity to contact the SELLER with the means of communication and contact information specified in these TERMS.

1.1.5. The BUYER agrees to the processing of his/her personal data specified in the registration, order and/or obtained using the ONLINE STORE for the purpose of order (contract) execution, including transfer to third parties for delivery, processing of payments.

1.1.6. These TERMS come into force on March 1, 2021. TERMS are subject to change without further notices and are published on the ONLINE STORE. The BUYER is obliged to read the TERMS before each order. The use of the ONLINE STORE, registration and/or ordering after the publication of any changes to the Terms shall serve as the BUYER’s consent to these amendments.


1.2.1. By registering in the ONLINE STORE and agreeing to these TERMS, the BUYER confirms that he is an adult with legal capacity. If the BUYER is a legal entity, the BUYER certifies that a duly authorized person is acting on its behalf.

1.2.2. The BUYER confirms that he/she will use the store in accordance with regulatory enactments, only in an authorized manner. In the event of any violation of the TERMS or regulations, the SELLER has the right to immediately withdraw from the agreement on the purchase made by the BUYER and/or prohibit the BUYER from using the ONLINE STORE.

1.2.3. The BUYER is obliged to indicate valid contact information (telephone number, e-mail address) when registering.


1.3.1. If the ORDER is made in the ONLINE STORE using only means of distance communication, a distance agreement is concluded between the SELLER and the BUYER.

1.3.2. The distance agreement enters into force from the moment the BUYER has placed and order in the ONLINE STORE and the SELLER has delivered a confirmation of the order by e-mail to the e-mail address specified by the BUYER.

1.3.3. Rights of withdrawal arising from a distance agreement in accordance with the Consumer Rights Protection Law and Cabinet of Ministers Regulation No.255 – “Regulation on distance agreements”, are applicable only to the BUYER, who in accordance with these regulatory enactments is considered to be a consumer (a natural person who does not perform economic activity).


1.4.1. Except for the following cases, the BUYER, who is a consumer within the meaning of regulatory enactments, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 (fourteen) calendar days from the date of mutual signing of the deed of delivery (if the buyer goods delivered separately – from the day when the acceptance-transfer deed for the last goods is signed, if goods are delivered consisting of several lots or parts, – from the day when the acceptance-transfer deed for the last batch or part of the goods is signed; agreements for the regular supply of goods – from the date of acceptance of the acceptance-transfer deed for the first goods). The right of withdrawal does not apply to purchases not made at a distance.

1.4.2. If the goods have been delivered using parcel terminal service, the BUYER, who is a consumer within the meaning of regulatory enactments, may exercise the right of withdrawal and unilaterally withdraw from the purchase of the goods specified in the order within 14 days from the moment the buyer has removed the goods from the parcel terminal.

1.4.3. The BUYER shall inform the SELLER of the decision to withdraw from the order before the expiry of the right of withdrawal by submitting a withdrawal form or notice of the exercise of the right of withdrawal. The term is observed if the buyer sends a withdrawal form (in accordance with the Cabinet of Ministers Regulation No.255 of May 20, 2014 – “Regulations on distance agreements”, hereinafter – CM Regulations No.255) or a notice on the exercise of the right of withdrawal to the SELLER before the right of withdrawal expires. It is the buyer’s responsibility to prove the exercise of the right of withdrawal.

1.4.4. Sending the withdrawal form or notice of withdrawal within the time limit terminates the ORDER and releases the BUYER from the contractual obligations arising from the distance order.

1.4.5. The BUYER shall return the goods to the SELLER or hand them over to the SELLER or his authorized person without delay, but not later than within 14 (fourteen) days after sending the SELLER a withdrawal form or notice of exercise of the right of withdrawal. The term is observed if the product is returned before the expiry of the term of 14 (fourteen) days.

1.4.6. The SELLER is entitled to provide the BUYER with the opportunity to fill in and submit the withdrawal form electronically on the SELLER’s website www.perlabox.eu. In this case, the SELLER shall immediately notify the BUYER of the receipt of the refusal using a durable medium (including electronic mail).

1.4.7. The SELLER shall, without delay, but not later than within 14 (fourteen) days from the day when it has received information about the BUYER’s decision to withdraw from the ORDER, refund to the BUYER the amount paid by him/her. The SELLER is entitled to withhold the refund until it has received the goods or confirmation it has been returned. The SELLER shall reimburse the said amount using the same type of payment instrument as used by the BUYER, unless the BUYER has expressly agreed to another means of payment and the BUYER is not required to pay for the use of such payment instrument.

1.4.8. The BUYER shall bear the direct costs of returning the goods, unless the SELLER has agreed to cover these costs or has not informed the BUYER that he/she must bear the costs.

1.4.9. The BUYER cannot exercise the Right of Withdrawal in the cases referred to in Section 22 of CM Regulations, including if:

the price of the product depends on financial market fluctuations which cannot be controlled by the SELLER and which may occur during the term of the right of withdrawal;

the BUYER has opened the packaging of the product, which for health and hygiene reasons cannot be returned;

1.4.10. The BUYER is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The BUYER is responsible for the decrease in the value of the goods, if the goods have been used for a purpose other than clarification of the nature, characteristics and operation of the goods, as well as for its return in full.

1.4.11. The SELLER is entitled to withhold the refund of the amount paid by the BUYER under the distance purchase agreement until the SELLER has received the goods or the BUYER has submitted to the SELLER a confirmation that the goods have been returned, whichever is earlier.


1.5.1. Complaints about the availability or quality of goods must be submitted electronically, by email to the following address – [email protected]. The complaint will be considered no later than within 30 (thirty) days from the date of receipt of the complaint, sending the reply to the address indicated in the complaint.

1.5.2. Disputes regarding the fulfilment of obligation are resolved through negotiations.

1.5.3. BUYERS who are considered to be consumers within the meaning of regulatory enactment have the right to use the alternative dispute resolution opportunities specified in regulatory enactments by submitting a written application to the SELLER of the goods for out-of-court dispute resolution, indicating:

  1. Name, surname, contact information;
  2. The date of submission of the application;
  3. The nature of the dispute, the claim and its grounds.

Information on out-of-court dispute resolution options and out-of-court dispute resolution:

–  http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze

–  http://www.ptac.gov.lv/sites/default/files/sstrida_risinasanas_process-page-001_0.jpg

Out-of-court-dispute solver Consumer out-of-court dispute resolution commission

Riga, Brivibas street 55, LV-1010


e-mail: [email protected]

home page:  http://www.ptac.gov.lv/lv/content/


Price For free
Language Applications may be submitted in accordance with the State Language Law


2.1.1. All of the prices of goods in the ONLINE STORE are presented in euro with a value added tax of 21%.

2.1.2. Costs for delivery of goods to the BUYER are not included in the price of the goods and in addition to the price of the goods, the BUYER pays for delivery services, if a fee is set for the specific type of delivery.

2.1.3. If the product is offered at the price of the special offer (promotion price), then the said offer is valid for the period indicated next to the product in the ONLINE STORE.

2.1.4. By confirming the order in accordance with the order form, the Buyer agrees to the amount and payment of the valid delivery price (if any) specified for the specific delivery type. The Buyer is obliged to cover the SELLER’s costs for delivery in the amount of the delivery service price even if the goods have not been delivered (transferred) to the Buyer due to his/her fault (including, not being at the agree place/time), as well as re-delivery costs agreed.


2.2.1. Payment for the goods and the selected type of delivery can be made by bank transfer or by payment in accordance with the invoice issued by the SELLER within the term specified therein, by money transfer to the SELLER’s bank account indicated in the invoice.

2.2.2. The terms of payment for the goods may depend on the type of delivery chosen by the BUYER.

2.2.3. If the BUYER makes a payment by bank transfer, including a payment card, then the day of payment is considered to be the day when the payment is received in the SELLER’s bank account.


2.3.1. In order to purchase a good, BUYER who has registered in the ONLINE STORE and has agreed to these TERMS, fills in the order form in the ONLINE STORE and accepts it by pressing the button with the appropriate reference.

2.3.2. Acceptance of the order includes the BUYER’s obligation to make payment. SELLER after receiving the buyer’s order sends a confirmation of the order’s entry into force and execution. The order is valid until its execution or until it is deviated from in the cases provided for in these TERMS.

2.3.3. Delivery of the goods to the BUYER is performed in the manner chosen by the BUYER, after payment of the purchase fee and the price of the selected delivery service. The SELLER within 5 working days after receipt of payments notifies the BUYER to one of the BUYER’s contacts (e-mail address, telephone number) indicated in the application about the readiness of the goods for delivery.

2.3.4. The BUYER is obliged to be available by phone and/or e-mail specified in the ORDER in order to agree on delivery details and other issues in the execution of the order.

2.3.5. If the SELLER is unable to execute the agreement due to the reason that goods ordered by the BUYER are not available, the SELLER is obliged to inform the BUYER about it. In this case, the SELLER may offer the BUYER an equivalent product at an equivalent price.

2.3.6. If the goods are delivered using parcel terminal services, the delivery of the goods according to the order is considered to be completed and the order is fulfilled at the moment when the BUYER removes the goods from the parcel terminal using the received message and/or e-mail notification about delivery of goods to the parcel terminal and parcel terminal door opening code.


2.4.1. The BUYER has the opportunity to purchase any selected product in the ONLINE STORE, ordering it on the Internet (www.perlabox.eu) or by e-mail ([email protected]). In order to place an order on the INTERNET, the BUYER needs to register (only registered users can place orders on the Internet).


2.5.1. The SELLER does not store the concluded distance agreements for the goods purchased in the ONLINE STORE.


At all stages of ordering in the ONLINE STORE, the USER has the opportunity to edit the entered data, returning one or more step back. Any errors found after order confirmation can be corrected by the BUYER by contacting the online store managers by phone or e-mail.


Phone number: +371 20042423
E-mail: [email protected]
Legal address: Rīga, Sliežu iela 29 – 9, LV-1005
Registration number: 44103138945
VAT number: LV44103138945
LTD “Perlaboxlv”

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